November 20th, 2020

covid-19 at Salon fortelli & spa


Thank you for your cooperation, patience and feedback over the past months. We would like to let you know some of the changes you will see at Salon Fortelli & Spa. These precautionary measures are designed to protect the health of both you and our team:


Don't forget that contactless pickup is still available for retail purchases

and delivery is available for all of our skin care at

Protective Measures to Keep Everyone Safe


  • Stay home when you are sick. Staff are also required to stay home if sick. 

  • Keep a two metre/six feet distance from others, when possible.

  • Wash your hands often, and avoid touching your face with unwashed hands.

  • Wear a face mask at all times in the salon and spa. 

  • Download the COVID Alert app so you can be notified directly if you have been in close contact with someone who was contagious with COVID-19.

Stay Home 


If you have ANY COVID-19 symptoms please call us to cancel your appointment. We will be screening clients for symptoms when booking over the phone and also on the day of your appointment through a mobile check-in.

Symptoms include:

  • Fever

  • Cough

  • Difficulty breathing

  • Sore throat

  • Runny nose

  • Loss of taste or smell

  • Nausea, vomiting, diarrhea

  • Difficulty swallowing

Physical Distancing 


Salon Fortelli & Spa has been redesigned to implement physical distancing as much as possible. These measures include: 

  • No waiting area for clients

  • No coat check or closet use 

  • Markings on the floor of where clients should be standing before and after their service 

  • Plexiglass installed at the reception desk, colour table, manicure table, and shampoo area

  • Reduction of hairstyling stations in use 

  • Reduction of colouring stations in use 

  • Reduction of shampooing stations in use 

  • Removal of Pedicure Chair 2 

  • Removal of Manicure Chair 2

hand washing 

Soap and paper towels are provided in the washrooms. Hand sanitizer is provided at every client station and at the entrance of the salon. Clients and staff will be required to clean hands upon entrance into the salon. 

face masks 

Effective July 7, 2020, the use of non-medical masks or face coverings is required in all indoor public spaces, as per a new City of Toronto bylaw. All staff and clients must wear a non-medical mask or face covering in the salon and spa. Salon Fortelli & Spa will provide disposable masks for clients who have not brought their own. We will not be accommodating those that cannot wear masks for medical reasons at this time. 

enhanced cleaning


In addition to the regular cleaning the following measures are being implemented: 

  • Additional time between client appointments for proper cleaning and disinfecting of workstations and equipment.

  • Magazines have been removed.

  • Soft/porous items such as cushions that are difficult to sanitize have been removed.

  • Frequent cleaning and disinfecting of high-touch surfaces and common areas such as door handles, counters, cabinet doors, light switches, faucets, and toilet handles.

  • Garbage bins have been upgraded to hands free, and are lined with a lid to ensure proper disposal of PPE.


If you have any questions or concerns please
call us 416-691-7100 or email us


CTV News interview​


Josie was interviewed by CTV News in June after the announcement of stage 2 by the Government of Ontario. This allowed for the reopening of salons and spas with only 2 days notice. As we were planning for a Friday reopening, we decided to wait an extra day. This ensured our team was trained in all things covid-19 including new booking procedures, disinfection and the proper usage of personal protective equipment. 

Start watching at the 1 minute mark. 


covid alert app

The COVID Alert app notifies you directly if you have been in close contact with someone who was contagious with COVID-19.

  • The app uses Bluetooth to exchange random codes with nearby phones.

  • Every day, it checks a list of random codes from people who tell the app they tested positive.

  • If you've been near one of those codes in the past 14 days, you'll get a notification.

Learn more.

reopening our doors

June 25th, 2020


Thank you for your cooperation, patience and feedback over the past months. It was a challenging time as we isolated at home, prepared for a new normal and learned how we can coexist with COVID-19. As our city continues to reopen we feel well prepared and are so happy to be back! We were overwhelmed with all the phone calls and excitement about reopening. We missed you too! 


We have contacted everyone on our cancellation and waiting list. If you have not received a call please let us know ASAP. We are now accepting new bookings. 


We would like to let you know some of the changes you will see at Salon Fortelli & Spa. These precautionary measures are designed to protect the health of both you and our team:

  • No walk-ins. You must have an appointment to enter the salon.

  • Please arrive on time. Wait outside until your scheduled start time as there is no waiting area. If you are late we may cancel your appointment to keep on schedule and within capacity.

  • Please sanitize your hands upon arrival.

  • Masks must be worn at all times.

  • There is no beverage service.

  • You must come to your appointment alone. Limited number of clients and staff to maintain physical distancing.

  • Enhanced cleaning and disinfection of all surfaces and tools. Clients may not use any professional tools.

  • COVID-19 screening of all customers and staff, including mobile screening.

  • Contactless pickup is still available for retail purchases.

  • Delivery is available for skin care at


We hope to see your healthy, happy faces soon!

during our closure

April to June


Unfortunately with the extension of the state of emergency by the Government of Ontario we are also extending the temporary closure of Salon Fortelli & Spa. As cases are still on the rise in Toronto and Ontario we all have a responsibility to protect ourselves and our community by staying home and following public health guidelines to slow the spread and damage caused by COVID-19.


It is impossible for us to serve you while following physical distancing recommendations and as a non-essential service we have been asked to stay closed. Although Salon Fortelli & Spa will remain closed and unstaffed for the foreseeable future, we have been in the process of developing new strategies to support our clients needs.


Currently we are not​ booking any new appointments​ until we have a definitive opening date. ​You may email us a request​ and it will be added to a waiting list. Once ​our next steps are more clear and we are able to book we will reach out to you. In the meantime, we will be sending out any major updates by email to keep you informed​.​


We have redesigned our website to offer you home delivery of all Comfort Zone and Skin Regimen products. Visit our shop to find your favourite products. 


Please email us your request for pickup. We will process the payment over the phone and arrange for a contactless pickup. As some of our distributors are also closed we may not have everything on your wish list. 


closing Letter to our clients

March 19th, 2020


To our valued customers, ​


After the declaration of a state of emergency by the Government of Ontario we have decided to temporarily close Salon Fortelli & Spa. With the rising cases in Ontario and specifically in Toronto, we feel as a non-essential service it is our responsibility to protect our clients, our employees and our community by taking this step to help slow the spread and damage caused by COVID-19.

Thank you for your kind words and support over the past few days, it is truly appreciated. This was a difficult decision to make as our doors will be closed for the first time in 37 years. We are saddened by not being able to celebrate our 17th anniversary in The Beach this week and by not being able to provide comfort during these challenging times.


We are choosing to view this as an act of mass cooperation intended to protect our community. Meaghan has given birth to a healthy baby boy,  Tyson 8lbs 5oz born on March 17th 2020. This is a reminder that life will continue during these difficult times and that keeping our loved ones safe and healthy is paramount.


We ask for your patience as the environment continues to change very quickly, and, like you, we are doing our best to navigate the situation. We will be checking email and voicemails periodically during our closure and sending out updates by email to keep you informed.


Thank you again for your loyalty, and together, we will take it one day at a time. Please take care of your own physical and mental health and support each other!


Vince & Gino

Owners of Salon Fortelli & Spa