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covid-19 at Salon fortelli & spa


Vaccine Passport & Full Capacity

Beginning November 15th


Salon Fortelli & Spa has decided to opt into the Government of Ontario vaccination passport system to allow us to operate at full capacity. This is especially important as we move into our busy season before the holidays. We are excited for our salon and spa operations to get closer to normal and this decision will allow us to remove physical distancing requirements and return to a 6 day a work week, closing on Sundays. All other public health protocols will still be followed including mandatory masks and enhanced cleaning.


On your first visit after November 15th we will be doing a full vaccination verification with your ID and enhanced QR code using Verify Ontario App. The Verify Ontario App makes the process of proving and verifying full vaccination status easier, more secure and convenient. Subsequent visits we can scan your enhanced QR code again or you may choose for us to store your status in our booking system.Clients under 12 years of age will still be screened and are not requited to show proof of vaccination. We have created a step by step guide on how to download your enhanced vaccine certificate


We will keep distance as often as we can and most plexi-glass barriers will remain in place. If you would like to come in on a day when distance will be easier to maintain we suggest Mondays, Tuesdays or Wednesdays. We will also begin using our closet on November 15th. Hangers will be disinfected after each use and dry cleaner bags are available if you would like extra protection. 


Choosing to opt into the Government of Ontario vaccination passport system to allow us to operate at full capacity but changes not much else. We will still be operating under strict public health guidelines, taking extra precautionary measures to protect the health of both you and our staff, including:

  • Enhanced cleaning and disinfection of all surfaces, work spaces and tools

  • Masks are required at all times unless receiving a service on your face

  • Please no food or drink

  • There is no waiting area, please come to your appointment on time or call to see if the service provider can take you early

  • Please come to your appointment alone, no guests.

  • No extra station for DIY, if you do not book a haircut or blowdry after your colour service you will be leaving with wet hair.

If you have any questions or concerns please email us and our salon manager Josie will respond.

We are now in step 3 of Ontario's reopening plan which means that there are no service restrictions and we can preform facials and other services that require mask removal. We would like to remind you of some of the other changes you will see at Salon Fortelli & Spa below.

Protective Measures to Keep Everyone Safe


  • Get a COVID-19 vaccine

  • Stay home when you are sick, even if the symptoms are mild. Staff are also required to stay home if sick. 

  • Keep a two metre/six feet distance from those you don't live with, when possible.

  • Wash your hands often, and avoid touching your face with unwashed hands.

  • Cough or sneeze into your elbow. 

  • Wear a face mask at all times in the salon and spa. 

  • Download the COVID Alert app so you can be notified directly if you have been in close contact with someone who was contagious with COVID-19.

Stay Home 


If you have ANY COVID-19 symptoms please call us to cancel your appointment. Our staff also complete a COVID-19 screening each day. 

Symptoms include: 

  • Fever or chills

  • Cough or barking cough

  • Shortness of breath 

  • Decrease or loss of taste or smell

  • Nausea, vomiting, diarrhea

  • Fatigue, lethargy, and/or myalgias 


Updated August 27th as per the Office of the Chief Medical Officer of Health

Physical Distancing 


Salon Fortelli & Spa has been redesigned to implement physical distancing as much as possible. These measures include: 

  • No waiting area for clients

  • Plexi-glass installed at the colour table, manicure table, and shampoo area

hand washing 

Soap and paper towels are provided in the washrooms. Hand sanitizer is provided at every client station and at the entrance of the salon. Clients and staff will be required to clean hands upon entrance into the salon. 

face masks 

Effective July 7, 2020, the use of non-medical masks or face coverings is required in all indoor public spaces, as per a new City of Toronto bylaw. All staff and clients must wear a non-medical mask or face covering in the salon and spa. Salon Fortelli & Spa will provide disposable masks for clients who have not brought their own. We will not be accommodating those that cannot wear masks for medical reasons at this time. 

enhanced cleaning


In addition to the regular cleaning the following measures are being implemented: 

  • Additional time between client appointments for proper cleaning and disinfecting of workstations and equipment.

  • Magazines have been removed.

  • Soft/porous items such as cushions that are difficult to sanitize have been removed.

  • Frequent cleaning and disinfecting of high-touch surfaces and common areas such as door handles, counters, cabinet doors, light switches, faucets, and toilet handles.

  • Garbage bins have been upgraded to hands free, and are lined with a lid to ensure proper disposal of PPE.


If you have any questions or concerns please
call us 416-691-7100 or email us info@salonfortelli.com


CTV News interview​


Josie was interviewed by CTV News in June after the announcement of stage 2 by the Government of Ontario. This allowed for the reopening of salons and spas with only 2 days notice. As we were planning for a Friday reopening, we decided to wait an extra day. This ensured our team was trained in all things covid-19 including new booking procedures, disinfection and the proper usage of personal protective equipment. 

Start watching at the 1 minute mark. 


covid alert app

The COVID Alert app notifies you directly if you have been in close contact with someone who was contagious with COVID-19.

  • The app uses Bluetooth to exchange random codes with nearby phones.

  • Every day, it checks a list of random codes from people who tell the app they tested positive.

  • If you've been near one of those codes in the past 14 days, you'll get a notification.

Learn more.