covid-19 at Salon fortelli & spa

closed until at least may 3rd

We will be closed for in person services until further notice in accordance with the extension of Grey Zone Lockdown announced by the Government of Ontario. As further stay at home orders are annouced we will also be closed for in person shopping. We remain open for contactless pick-up for retail orders made in advance by phone or email. We have extended our shopping hours to better serve you:

Tuesday 10:00 am to 2:00 pm

Thursday 10:00 am to 4:00 pm

Friday 10:00 am to 4:00 pm

Saturday 10:00 am to 4:00 pm

Re-Booking Process


We will be booking from our cancellation and waiting list only. We will not be accepting new appointments until these are completed. If you are not already on the waiting list please join it now. We will provide more information once Toronto Public Health updates our regulations and we have a confirmed reopening date. 

covid-19 at Salon fortelli & spa


Thank you for your cooperation, patience and feedback over the past year. We would like to let you know some of the changes you will see at Salon Fortelli & Spa. These precautionary measures are designed to protect the health of both you and our team:


Don't forget that contactless pickup is still available for retail purchases

and delivery is available for all of our skin care at www.salonfortelli.com/shop.

Protective Measures to Keep Everyone Safe


  • Stay home when you are sick. Staff are also required to stay home if sick. 

  • Keep a two metre/six feet distance from others, when possible.

  • Wash your hands often, and avoid touching your face with unwashed hands.

  • Wear a face mask at all times in the salon and spa. 

  • Download the COVID Alert app so you can be notified directly if you have been in close contact with someone who was contagious with COVID-19.

Stay Home 


If you have ANY COVID-19 symptoms please call us to cancel your appointment. We will be screening clients for symptoms when booking over the phone and also on the day of your appointment through a mobile check-in.

Symptoms include:

  • Fever

  • Cough

  • Difficulty breathing

  • Sore throat

  • Runny nose

  • Loss of taste or smell

  • Nausea, vomiting, diarrhea

  • Difficulty swallowing

Physical Distancing 


Salon Fortelli & Spa has been redesigned to implement physical distancing as much as possible. These measures include: 

  • No waiting area for clients

  • No coat check or closet use 

  • Markings on the floor of where clients should be standing before and after their service 

  • Plexiglass installed at the reception desk, colour table, manicure table, and shampoo area

  • Reduction of hairstyling stations in use 

  • Reduction of colouring stations in use 

  • Reduction of shampooing stations in use 

  • Removal of Pedicure Chair 2 

  • Removal of Manicure Chair 2

hand washing 

Soap and paper towels are provided in the washrooms. Hand sanitizer is provided at every client station and at the entrance of the salon. Clients and staff will be required to clean hands upon entrance into the salon. 

face masks 

Effective July 7, 2020, the use of non-medical masks or face coverings is required in all indoor public spaces, as per a new City of Toronto bylaw. All staff and clients must wear a non-medical mask or face covering in the salon and spa. Salon Fortelli & Spa will provide disposable masks for clients who have not brought their own. We will not be accommodating those that cannot wear masks for medical reasons at this time. 

enhanced cleaning


In addition to the regular cleaning the following measures are being implemented: 

  • Additional time between client appointments for proper cleaning and disinfecting of workstations and equipment.

  • Magazines have been removed.

  • Soft/porous items such as cushions that are difficult to sanitize have been removed.

  • Frequent cleaning and disinfecting of high-touch surfaces and common areas such as door handles, counters, cabinet doors, light switches, faucets, and toilet handles.

  • Garbage bins have been upgraded to hands free, and are lined with a lid to ensure proper disposal of PPE.


If you have any questions or concerns please
call us 416-691-7100 or email us info@salonfortelli.com


CTV News interview​


Josie was interviewed by CTV News in June after the announcement of stage 2 by the Government of Ontario. This allowed for the reopening of salons and spas with only 2 days notice. As we were planning for a Friday reopening, we decided to wait an extra day. This ensured our team was trained in all things covid-19 including new booking procedures, disinfection and the proper usage of personal protective equipment. 

Start watching at the 1 minute mark. 


covid alert app

The COVID Alert app notifies you directly if you have been in close contact with someone who was contagious with COVID-19.

  • The app uses Bluetooth to exchange random codes with nearby phones.

  • Every day, it checks a list of random codes from people who tell the app they tested positive.

  • If you've been near one of those codes in the past 14 days, you'll get a notification.

Learn more.