we are open!

 

Thank you for your cooperation, patience and feedback over the past months. It was a challenging time as we isolated at home, prepared for a new normal and learned how we can coexist with COVID-19. As our city continues to reopen we feel well prepared and are so happy to be back! We were overwhelmed with all the phone calls and excitement about reopening. We missed you too! 

 

We have contacted everyone on our cancellation and waiting list. If you have not received a call please let us know ASAP. We are now accepting new bookings. 

We would like to let you know some of the changes you will see at Salon Fortelli & Spa. These precautionary measures are designed to protect the health of both you and our team:

  • No walk-ins. You must have an appointment to enter the salon.

  • Please arrive on time. Wait outside until your scheduled start time as there is no waiting area. If you are late we may cancel your appointment to keep on schedule and within capacity.

  • Please sanitize your hands upon arrival.

  • Masks must be worn at all times.

  • There is no beverage service.

  • You must come to your appointment alone. Limited number of clients and staff to maintain physical distancing.

  • Enhanced cleaning and disinfection of all surfaces and tools. Clients may not use any professional tools.

  • COVID-19 screening of all customers and staff, including mobile screening.

  • Contactless pickup is still available for retail purchases.

  • Delivery is available for skin care at www.salonfortelli.com/shop

 

We hope to see your healthy, happy faces soon!

Unfortunately with the extension of the state of emergency by the Government of Ontario we are also extending the temporary closure of Salon Fortelli & Spa. As cases are still on the rise in Toronto and Ontario we all have a responsibility to protect ourselves and our community by staying home and following public health guidelines to slow the spread and damage caused by COVID-19.

 

It is impossible for us to serve you while following physical distancing recommendations and as a non-essential service we have been asked to stay closed. Although Salon Fortelli & Spa will remain closed and unstaffed for the foreseeable future, we have been in the process of developing new strategies to support our clients needs.

Appointments

Currently we are not​ booking any new appointments​ until we have a definitive opening date. ​You may email us a request​ and it will be added to a waiting list. Once ​our next steps are more clear and we are able to book we will reach out to you. In the meantime, we will be sending out any major updates by email to keep you informed​.​

Skincare

We have redesigned our website to offer you home delivery of all Comfort Zone and Skin Regimen products. Visit our shop to find your favourite products. 

Haircare

Please email us your request for pickup. We will process the payment over the phone and arrange for a contactless pickup. As some of our distributors are also closed we may not have everything on your wish list. 

To our valued customers, ​

 

After the declaration of a state of emergency by the Government of Ontario we have decided to temporarily close Salon Fortelli & Spa. With the rising cases in Ontario and specifically in Toronto, we feel as a non-essential service it is our responsibility to protect our clients, our employees and our community by taking this step to help slow the spread and damage caused by COVID-19.

Thank you for your kind words and support over the past few days, it is truly appreciated. This was a difficult decision to make as our doors will be closed for the first time in 37 years. We are saddened by not being able to celebrate our 17th anniversary in The Beach this week and by not being able to provide comfort during these challenging times.

 

We are choosing to view this as an act of mass cooperation intended to protect our community. Meaghan has given birth to a healthy baby boy,  Tyson 8lbs 5oz born on March 17th 2020. This is a reminder that life will continue during these difficult times and that keeping our loved ones safe and healthy is paramount.

 

We ask for your patience as the environment continues to change very quickly, and, like you, we are doing our best to navigate the situation. We will be checking email and voicemails periodically during our closure and sending out updates by email to keep you informed.

 

Thank you again for your loyalty, and together, we will take it one day at a time. Please take care of your own physical and mental health and support each other!

 

Vince & Gino

Owners of Salon Fortelli & Spa